Reference

Privacy Policy for your account

Your account data, UPI, Paytm, PhonePe records, cookies and support chats are handled under this Privacy Policy, so you can open your account with clear privacy choices.

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sattamadhur Privacy Policy for your account
CONTACT ROUTES

Three ways to reach privacy support

Privacy questions need a clear route, not a long search through the lobby. Use the contact path that matches your concern, and include the mobile number or email linked to your account…

Privacy email Write to [email protected] for access, correction, deletion or cookie questions. Share only the account email or mobile number needed to locate your profile, and avoid sending payment screenshots unless we request them.
Account support chat Use the in-account chat when you are already logged in and need help with privacy settings, session history or linked contact details. We verify your request before sharing any account data inside chat.
Security mailbox Send suspected account access issues to [email protected], especially if your mobile number, email or payment app was used without your consent. We check logs and may pause sensitive changes while reviewing the case.
DATA CARE

Six privacy controls we use

We treat privacy work as part of account operations, not as a separate promise on paper.

Data we collect

We collect account identifiers, contact details, device signals, payment references and support messages when they are needed for account access, wallet checks, dispute handling or legal duties. We avoid asking for extra documents without a clear reason.

Cookie choices

Cookies help keep your session active, remember language preferences and detect risky sign-ins. You can change browser cookie settings, though some account features may not work correctly if essential cookies are blocked.

Account security

We use sign-in logs, device checks and limited staff access to reduce privacy risk. If a request involves personal data, we verify the account link before we discuss details or make profile changes.

Retention periods

We keep account, payment and support records only for the period needed for service operation, dispute checks, fraud prevention and legal requirements. After that, data is deleted, anonymised or separated from direct identifiers.

Service partners

Payment processors, hosting providers and support tools may handle limited data for us. Their access is tied to specific tasks such as UPI confirmation, Paytm reconciliation, PhonePe checks, log storage or ticket replies.

Change requests

You can ask us to correct account details, provide a copy of personal data or delete data where law allows. We may keep certain records when required for payment disputes, security checks or legal duties.

Common Privacy Policy questions

These answers explain the practical parts of our Privacy Policy before you open or manage an account. They cover the data we collect, why payment records are kept, how cookies work, and how you can ask us to access, correct or delete personal data linked to you.

We collect details needed to run your account, such as name, mobile number, email, sign-in data, device signals, payment references and support messages. Extra documents are requested only when account safety, withdrawal checks or law require them.

Payment records help match deposits, confirm withdrawals, handle disputes and meet legal record duties. We store references such as transaction IDs, time stamps and payment status, not your full banking credentials or private wallet password.

Yes. Email [email protected] from the address linked to your account, or contact in-account chat after signing in. We verify your identity first, then share the data copy that law allows us to provide.

Tell us what needs to change and provide a verified contact route. Some edits, such as mobile number or payment name changes, may require extra checks because they can affect withdrawals, privacy access and account safety.

You can request deletion where law allows. We may need to keep limited records for payment disputes, fraud prevention, tax or legal duties, but we will explain what is retained and why after reviewing your request.

Cookies support sign-in, session continuity, language settings, security checks and basic site measurement. You can manage cookies through your browser, but blocking essential cookies may stop account pages or privacy request tools from working properly.

For data access, correction, deletion or cookie questions, email [email protected]. For suspected unauthorised account access, contact [email protected] or use in-account chat so we can verify you and review account activity.

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