Reference

Your Rights and Our Legal Commitments

sattamadhur operates under a defined legal framework that governs how your account, data and transactions are handled.

Jurisdiction-Aware TermsData Privacy PolicyAccount Rights & ObligationsCookie PolicyDispute Resolution Path

What These Terms Cover and Who They Apply To

sattamadhur Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

These terms apply to every account created on sattamadhur and govern the relationship between you and the platform from the moment you register. They cover how your personal data is collected, stored and used; how your account is secured; and what obligations both parties hold. Access

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and eligibility are determined by the laws of your local jurisdiction — if local law does not permit access, these terms do not extend an invitation. Payments processed through UPI, Paytm and PhonePe are subject to both these terms and the respective payment provider's own conditions.
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Continued use of the platform constitutes acceptance of the current version of these terms. We update this document when policy or regulatory conditions change, and the date of the most recent revision is always shown at the foot of this page.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

CONTACT CHANNELS

How to Reach Us on Legal and Policy Matters

For questions about your rights, data held on your account, or any clause within these terms, our policy team is reachable through the channels below.

Email — Policy Team Send a written query to our dedicated policy address for data-access requests, account-closure instructions or formal legal correspondence. We log every request and respond with a case reference within 72 hours on working days.

Live Chat — Account Support Our live chat desk handles account-level questions including transaction disputes and document verification. Available daily; escalation to the legal team happens automatically for data-rights requests raised through this channel.

Help Centre — Written Submissions Submit a formal written request through the Help Centre portal if you need a copy of data we hold, want to correct inaccurate records, or wish to object to how your information is being processed under applicable local law.

HOW WE HANDLE THIS

Data Handling, Security and Your Account Rights

We apply specific technical and organisational measures to protect what you share with us. From the moment your account is created, data is encrypted in transit and at rest.

Data We Collect

We collect the information you provide during registration — name, email, phone number — and transaction data generated when you use UPI, Paytm or PhonePe. We do not collect data beyond what is needed to operate your account and meet legal obligations.

Cookie Policy

Our site uses strictly necessary cookies for session management and optional analytics cookies to understand how pages are used. You can adjust cookie preferences from the settings panel linked in the site footer at any time without affecting core account functionality.

Account Security

Passwords are hashed and never stored in plain text. Two-factor verification is available for all accounts and we recommend enabling it. Suspicious login attempts from unrecognised devices trigger an automatic email alert to your registered address.

Data Retention

We retain account and transaction records for the period required by applicable financial and data-protection law in your jurisdiction. Once the retention period lapses, records are deleted or anonymised. You may request the specific retention period that applies to your account.

Your Right to Access and Correct

You may request a copy of all personal data we hold on your account at any time. If any detail is inaccurate, you can ask us to correct it. Verified correction requests are actioned within 14 working days of receipt and confirmation is sent to your registered email.

Account Closure and Data Deletion

You may close your account at any time by submitting a written request through the Help Centre. We will confirm closure within 5 working days. Transaction records required by law are retained for the statutory period; all other personal data is deleted.

Answers to Common Legal and Policy Queries

The questions below cover what we hear most often from account holders about their rights, how data is used, and how to take action on legal matters. If your query is not answered here, the contact channels in the support section above are the right next step.

Yes. Access to the platform depends entirely on the law of your local jurisdiction. We do not override local restrictions. It is your responsibility to confirm that accessing the platform is lawful in the area where you are located before creating an account.

We collect your name, email address, phone number and, where required for verification, identity documents. When you transact via UPI, Paytm or PhonePe, we also hold a record of the transaction amount, method and timestamp for compliance purposes.

Submit a data-access request through the Help Centre portal or by emailing our policy team directly. We will verify your identity, compile your data and deliver it to your registered email within 14 working days of the verified request being received.

You may request deletion of your personal data by submitting a written request to our policy team. Data required by financial or legal regulations for a statutory retention period cannot be deleted early, but all other records will be removed upon confirmation of your identity.

Contact our live chat support desk first with your account reference and transaction details. If the matter is not resolved at that level, submit a formal written complaint through the Help Centre. We escalate unresolved disputes to the relevant policy team within 3 working days.

We revise these terms when regulatory conditions, platform features or data-processing practices change. The revision date is shown at the bottom of this page. Continued use of your account after a revision constitutes acceptance of the updated terms; we recommend checking periodically.

Email our dedicated policy team with a clear description of your concern and your account reference. We will acknowledge your complaint within 48 hours and provide a substantive response within 14 working days. You also retain the right to contact the relevant data-protection authority in your jurisdiction.

Your Rights and Our Legal Commitments

How to Reach Us on Legal and Policy Matters

Data Handling, Security and Your Account Rights

Data We Collect

Cookie Policy

Account Security

Data Retention

Your Right to Access and Correct

Account Closure and Data Deletion

Answers to Common Legal and Policy Queries

01 Does local law affect whether I can access sattamadhur?

02 What personal data does sattamadhur collect when I register?

03 How do I request a copy of the data held on my account?

04 Can I ask sattamadhur to delete my personal data?

05 How do I raise a dispute about a transaction or account decision?

06 How often do the legal terms on this page change?

07 Who do I contact if I believe my data rights have been violated?

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